Frequently Asked Questions

Shopping Information

We provide secure standard shipping 5-8 days to Europe and 6-21 days all other countries.

We try to reduce the possible risks for our customers associated with delivery, so we ship orders in discrete packaging to some countries with enhanced post office control.

5-8 days to Europe and 6-18 days to all other countries.

We ship 100% safe to: Germany, United Kingdom, France, Italy, Spain, Poland, Romania, Netherlands, Belgium, Czech Republic, Greece, Portugal, Hungary, Austria, Switzerland, Bulgaria, Slovakia, Ireland, Croatia, Slovenia, Baltic states, Luxembourg, Andorra, Monaco, San Marino, Finland, USA, Australia.

We try to reduce the possible risks for our customers associated with delivery, so we ship orders in discrete packaging to some countries with enhanced post office control.

If you haven’t received your package and we have not received the package back, and it has been 40 business days – we will reship your package at no cost to you only one time for free.

If the address is located inside the EU, the parcel will not pass-through customs control because the shipment is carried out from the EU.

UK and USA Clients get shipping within the UK and USA.

Yes, we will send you the tracking number as soon as the order is shipped.

Be careful when you enter the address and the rest of the data to send. Do not write non-existent addresses, otherwise the link will not be able to reach you.

If you made a mistake, then you can change the address only before the status of your order is “Pickup by courier”. In this case, contact us immediately by email.

Typically, tracking information is updated when the package is shipped, and the next update is usually when the package arrives in the destination country. Therefore, during the interim period, there may be a lack of updates in the tracking information.

If your order has been seized, you need to send us the seizure letter via email. Once we have reviewed it, we will reship your order once for free!

To resolve this issue, please contact us at email. We are here to help you with your problem.

Please reach out to us at email and we will assist you in resolving your issue.

Have a question

We will send you the payment information via email within 24 hours after you have placed your order in the shop.

If you have an question that requires immediate assistance, you can click the button below to chat  with a Customer Service representative.

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Payments

✔Bitcoin BTC (You will get 10% discount by using BTC payment)
✔Sepa Bank Wire
✔Sepa Bank Wire via Revolut, Transferwise, Remitly
✔Credit Card
✔PayPal

 

After order`s confirmation the message with bank information sent automatically to your email within 24 hours. Don`t forget to check the spam folder as well.

Yes, we do accept sometimes payment via PayPal. But mostly we accept only Bitcoin and Credit Card payments.

Yes, we do accept sometimes payments via Western Union or MoneyGram. But mostly we only accept Bitcoin and Credit Card.

We receive BTC payments instantly. Bank transfers to the account are typically received within 72 hours (with most payments processed within 24 hours). Once the payment is confirmed, we initiate the processing of your order.

Please send an email and we will work together to resolve this problem.

General Questions

No. You can place your order without any acount ore registration.

Chose any product in the shop-> Add it to your cart-> Go to checkout and fill all order details-> Confirm your order.

We don`t have the minimum order`s amount.

Normally the payment by the bank transfer takes to 3 business days.
After the payment will be successful, your order will be collected and shipped, and after that you`ll receive the tracking number.

We can cancel an order and return your payment before your package is sent out. Please contact us via mail

Please read carefully before placing an order.
By placing an order, you signify that you have read and agree to our Reship Policy terms.
When will I receive a package if something goes wrong?

✔ If you haven’t received your package and we have not received the package back, and it has been 40 business days, we will reship your package at no cost to you, but only once and for free!

✔ If the reshipped order does not arrive for the second time, we will not reship it for the third time for free or provide a refund. We send out orders only if a customer agrees to take the risks.

✔ If your order was seized, you need to send us the seizure letter via email. After we have checked it, we will reship your order once for free!
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place.

✔When will I NOT receive a package if something goes wrong?

If the package is returned to the sender due to the receiver’s unavailability, we do not reship or refund! Please ensure that you enter the correct delivery address along with your full first name and last name.
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place.

If the package is returned to the sender due to the receiver’s unavailability, we do not reship or refund! Please ensure that you enter the correct delivery address along with your full first name and last name.
All situations related to reshipping are discussed individually. Therefore, if you encounter any problems, be sure to get in touch with our support team in the first place.

Reship Guarantee

100% privacy packaging with no reference to the contents of this website.

Please review the following information carefully before placing an order. By placing an order, you acknowledge that you have read and agreed to our Reship Policy terms.

✔ If you have not received your package and we have not received it back, after 40 business days we will reship your package once for free, at no cost to you.

✔ If the reshipped order does not arrive for the second time, we will not reship it for the third time for free, nor provide a refund. Our orders are sent out with the understanding that the customer agrees to assume any associated risks.

✔ If your order has been seized, you must send us the seizure letter via email. Once we have verified it, we will reship your order once for free.

Please note that all situations related to reshipping are handled on an individual basis. If you encounter any issues, please contact our support team via email as your first point of contact.

When will I NOT receive a package if something goes wrong?

If the package is returned to the sender due to the unavailability of the receiver, we will not reship or refund the order. To ensure successful delivery, please ensure that you provide the correct delivery address, along with your full first name and last name.

Once again, all situations related to reshipping are addressed individually. If you encounter any problems, please reach out to our support team at email.

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